Frequently Asked Questions

How can I view the status of my order?
What are your shipping costs?
Do you offer quantity pricing?
How do you ship mattresses without damaging them?
How do I install my mattress?

Q #1: How can I view the status of my order?
A #1: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q #2: What are your shipping costs?
A #2: All pricing includes standard shipping via to your final location within the U.S.

Q #3: Do you offer quantity pricing?
A #3: Yes. If you are a fleet/dealer or RV club that needs several mattresses at once we offer special pricing for bulk shipments. Please see our fleet/dealer or RV club section

Q #4: How do you ship mattresses via without damaging them?
A #4: We have put a great amount of time, engineering, and design into specialized machinery that allows us to bag and package mattresses. Our process is unique in that it allows us to safely package up to a full size queen mattress into a box that is easily picked up and delivered to your door. We build our mattresses with great detail and quality. With the help of our machinery we are able to deliver them nationwide free from damage and at very low shipping prices. Our machinery secures each mattress in a rolled bundled that is easy to carry and install. Once out of the box and protective bag the mattress will quickly respond back to its full size length and height. When the mattress is back to its original size it will feel the same as any other top quality name brand mattress.

Q #5: How do I install my mattress?
A #5: Our mattresses are shipped in standard boxes and can easily be removed from the box. The mattress has a protective bag on it so you can simply slide the mattress out of the box onto the floor. After the mattress is out of the box, pick it up and move it to where you want to install it (truck platform, RV bedroom, home bedroom etc�) The next step is to take off the protective bag which can easily be torn off. For safety stand back after removing the bag as the mattress will quickly unroll and respond back to its full length and height.